South Jordan City provides service oriented, responsible government, consistent with the community's values, priorities and expectations for a high quality of life, enhancing the City's fiscal health, providing professional and innovative services, and managing the City's resources, while planning for the future.
To astonish the customer, not just to satisfy the customer:
"I don't care if they don't notice everything we do. Just as long as they notice something that's different about us."
Only the non-complacent thrive:
"We will always be on the lookout for complacency."
Actions speak louder than words:
"Walk the walk." "No one carries more importance to the core mission of the City than another. Only job descriptions differ."
The best team polices itself:
"If you treat a fellow crewmember or customer badly, there are enough people around who care enough that you're going to hear about it."
Expectation + Ownership = Ultimate Motivation
Employees have to understand the business
Build a team of big thinkers:
"If you hire A-players, you don't have to sit on them and tell them what to do."
Change is the status quo:
"Be a champion of positive change. Be sure the end result of change is positive. Be cognizant of the efforts of change."
Stay small as you grow:
"Practice Visible Leadership."
Propagate the culture:
"Treat your people right," "Communicate with your team," "Inspire greatness in others," Encourage initiative and innovation," and "Do the right thing."