Water – South Jordan

Water

The Water Division is dedicated to providing safe, clean drinking water. Every effort is made to ensure compliance with Federal, State and Local laws for water quality, and service. The Water Division strives to better our community through prompt, reliable and knowledgeable service. It is our goal to continue providing small town, personal service even as our city continues to grow.

South Jordan purchases all of the drinking water from Jordan Valley Water Conservancy District whose main water sources include Deer Creek and Jordenelle reservoirs, and the Provo River watershed, as well as some ground water sources.

  • Water Hardness – 7-10 grains per gallon, “Hard”
  • Water pH – 7.75 average
  • Fluoride is added to the water as required by the health department.
  • Sprinkler systems should be designed for a max water pressure of 40 PSI, regardless of the exact pressure to your property.

secondary water

The City of South Jordan provides secondary water to a portion of the city through gravity fed and a pressurized piped system. The water is made available through four main canals that run through the city. In addition, the city also owns and maintains the Beckstead Canal which provides water to irrigate the Mulligans Golf Course. The main source of water that feeds the four canals comes from Utah Lake. The quality of water from this source changes throughout the year. The season dates for the startup/shutdown of the canals is typically May 1 to October 15. These dates are estimates and can change based on weather or other factors and is controlled by each respective canal company.

Secondary Water Map


The city is dedicated to improving the system and the quality of water through the installation of weir screens, amiad filters on pump stations, and adding drain valves to flush the waterlines. The amount of pressure received at your location is dependent on the distance from the canal, relative elevation of your property to the canal, the number of users within the zone, and the water level within the canal. Additionally, the Parks and Water divisions have been working together to convert parks and open spaces irrigation systems to run off of secondary

Each of the four major canals has weirs that divert water from the canal to the City’s secondary water pipes. The City takes responsibility for water delivery from the canal to the resident’s connections. The secondary water pipes feed various subdivisions throughout the City and the City maintains approximately 96 miles of secondary water lines.

the canal company

The canal company is responsible for the conveyance of water and the canal infrastructure that runs through the City. They’re also responsible for cleaning and maintaining the canal. This means all of the debris and weeds seen on or in the canals are the responsibility of the canal company.

the home owners role

Your responsibility as a homeowner includes maintenance of the system from the stop and waste valve and to keep the system in compliance with backflow regulations. Any breaks in pipes or sprinklers on the homeowner’s side of the stop and waste valve are the homeowner’s responsibility to have repaired.

At the point you receive water, the pressures may not be enough to run your sprinkler system, therefore the use of pumps is recommended at your property in order to achieve the pressures needed to meet your water system needs. Pumps should be equipped with automatic shut-offs in case of low or no water flows in order to avoid burning the pump.

The water we receive from the canals is not filtered for debris. It is your responsibility to screen or filter at your point of delivery in order to avoid blocks to your system or sprinkler heads.

As a homeowner, you should be aware of easements on your property. It is your responsibility to ensure that no structures are placed on these easements and that the City has access to the easements so repairs can be made (City Municipal Code 16.04.210). By doing so, the City can avoid damage to any structure and expedite the repair process, thus ensuring a faster return of water to the residents in the area.

accessing secondary

To access secondary water, a request must be submitted to the council with a map of the area and at least 70% of the subdivision must agree to the request. If accepted, the council will then direct staff to prepare a proposal. See municipal code 13.08.100 for more details.

Secondary Water Zone Map

FREQUENTLY ASKED QUESTIONS

A: Only approximately one-fourth of the residents currently have access to the City’s secondary water system. The City has evaluated the feasibility of a citywide secondary system and found that it would be too costly to residents. For more information, please refer to the “Secondary Water Position Paper” dated January 17, 2006.

A: Secondary water is non-potable water and comes from canals that distribute Utah Lake water. This water is not filtered or treated and often contains debris, and has higher concentrations of suspended solids and TDS which can be harmful to some plants and flowers especially when watered during the heat of the day. The city recommends users install a good filter before the water goes into the pump. Filters should be cleaned and checked regularly.

A: Secondary water is not drinkable water. Most of the secondary water comes from Utah Lake and is not treated or filtered. Children should be discouraged from playing in the water.

A: Residents are charged an annual fee to be paid in monthly installments. These fees are used to recover capital cost, expenses, and administrative cost incurred by the City associated with the delivery of secondary water. (Municipal Code 13.08.090). The fees are not used to pay for or purchase water; therefore regardless of when secondary water is available during the season, residents are still responsible for their monthly fee.

A: Yes. Customers are strongly encouraged to filter the water on your system to at least 500 microns to protect your sprinkler heads and to clean and check the filter regularly.

A: South Jordan City has adopted regulations for the use of the secondary water system. It is unlawful for any person directly or indirectly to connect to or alter the City’s secondary water system or any part thereof without prior authorization obtained from the City and notice to the City of such connection, alteration, disconnection, or otherwise. (Municipal Code 13.08.130)

A: You may choose not to connect to the secondary water system, but if your home has access to secondary water you will still be billed monthly fees for secondary water access. These fees are not used for the procurement of water but for the operation and maintenance of the distribution system, water usage is not currently tracked. If you have access to the system and would like to be connected because you are being billed, please contact the Water Division.

A: Please ensure that the stop and waste valve is fully open, your filter on your system is not clogged or blocked, and your sprinkler system is functioning properly. If you are still experiencing a water outage please contact the Water Division.

secondary water share leasing

South Jordan owns shares in five different private canal companies including: Utah Lake Distributing, Utah Salt Lake Water Users, Welby Jacob Canal, South Jordan Canal, and the Beckstead Canal. The City offers an annual lease of shares to private water users that have access to the water via ditches and other private systems.

Water share lease applications are accepted from January to March each year. The canal companies make up the water schedules for those leasing shares. For current pricing, or more information please contact the Water Division.

Preventing Frozen Pipes

The winter months mean freezing outdoor temperatures which can cause water lines to freeze. Frozen pipes can burst and cause extensive water damage. An eighth-inch (three millimeter) crack in a pipe can emit up to 250 gallons (946 liters) of water a day.  By taking a few simple precautions, you can save yourself the mess, money and aggravation frozen pipes cause.

insulate

Insulate pipes in your home’s crawl spaces, garage, unfinished basement and attic. These exposed pipes are most susceptible to freezing. Remember – the more insulation you use, the better protected your pipes will be.

Disconnect

Disconect garden hoses and, insulate all outdoor faucets (hosebibs). This reduces the chance of freezing in the short span of pipe just inside the house.

HEAT TAPE

Heat tape or thermostatically-controlled heat cables can be used to wrap pipes. Be sure to use products approved only for the use intended (exterior or interior). Closely follow all manufacturers’ installation and operation instructions.

a Trickle

A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall.

Open

Open cabinet doors to allow heat to get to uninsulated pipes under sinks and appliances near exterior walls.

Set

Make sure thermostats are set at temperatures warm enough to keep pipes from freezing, unless the water pipes in the home have been drained and winterized.

ask

Ask a friend or neighbor to check your house daily to make sure it’s warm enough to prevent freezing

shut off

Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it will be deactivated when you shut off the water.

Don’t take chances

If you turn on your faucets and nothing comes out, leave a faucet turned on for water to drain from and so you can see when the water starts to flow again.

You may be able to thaw a frozen pipe with a hair dryer, heater or heat tape. Apply heat for up to 45 minutes if there is still no water contact the Water Division at (801) 446-HELP or after hours at (801) 840-4000.

If your water pipes freeze and burst, turn off the water at the main shut-off valve in the house (usually in the basement); leave the water faucets turned on. (Make sure everyone in your family knows where the water shut-off valve is and how to open and close it.)

**Never try to thaw a pipe with a torch or other open flame. Do not use electrical appliances in areas of standing water because you could be electrocuted.**

**These are recommendations only. Any damages, repairs, or subsequent water bills resulting from these recommendations will not be the responsibility of the city

Backflow prevention

South Jordan City is dedicated to providing our residents and customers with safe, clean, drinking water. Maintaining a backflow prevention program is one of the ways the City accomplishes this goal. A joint responsibility between the City and its residents/customers must exist to ensure all areas of the water distribution system are adequately protected.

Water Quality

The South Jordan City Water Division is dedicated to providing safe, clean drinking water. The Water Division takes over 100 water samples a month, checking to make sure the levels for chlorine and disinfectant bi-products are safe. They also look for dangerous bacteria and viruses, and monitor other natural contaminants. A third-party lab analyzes the samples, and results are reported to the State.

The Safe Drinking Water Act of 1996 requires all water suppliers to provide important information about the water quality to their customers on an annual basis. The South Jordan water system had 0 water quality violations in 2015.

Annual Drinking Water Report 2016
Annual Drinking Water Report 2015
Annual Drinking Water Report 2014
Annual Drinking Water Report 2013
If you believe you are having a water quality problem please contact the Water Division immediately at 801-446-HELP during office hours or at 801-840-4000 after hours.

The Water Division will investigate any water quality issue for free. Commonly reported issues include:

  • Odor and Taste – This can be caused by a number of different factors, including algae growth in the mountain reservoirs in the late summer, stagnant water during the winter, chlorine levels, etc. Although some of these issues just make the water taste different, always contact the Water Division if you notice a problem.
  • Cloudy or Milky Water – This is most often caused by air in the water lines. Fill a glass of water and if it is air it will become clear after 10-15 minutes. If the water remains cloudy or if there is a smell with the cloudiness contact the Water Division immediately.
  • Discolored Water (Pink, Reddish-Brown, or Muddy) – This can be caused by natural sediments in the plumbing lines, bacteria growth, dirt from a water leak repair, water softener malfunctions or sediments from your water heater. The Water Division will help investigate the cause for free.

A backflow incident can seriously affect the quality and safety of our drinking water supply. Common examples of possible cross connections include landscape sprinkling systems, hose attachments for utility sinks, and garden hoses. Backflow prevention assemblies provide the public water system with protection against contamination and/or pollution.

Links

Backflow Happens – Local Backflow Incidents
How to Install a Backflow Preventer
Requirements for Compliance

rules, laws, regulations & codes

The South Jordan City Water System is required to implement and maintain a “Cross-Connection Control (backflow prevention) Program” according to state and federal rules and regulations. The laws that outline and govern this program, and the plumbing requirements for backflow prevention include:

South Jordan City Municipal Code – Section 13.04.370 – “Control of Cross-Connections”
Federal Safe Drinking Water Act
Utah State Division of Drinking Water

avoiding theft

Most backflow preventers are made from a combination of metals, including brass, which can attract thieves who steal the metal for the recycling value. If you find your backflow preventer was stolen please report it to the police as soon as possible, at (801) 840-4000. All backflow preventer assemblies are marked with a unique serial # which can be helpful for identifying your backflow preventer. Theft can be prevented by using the following measures:

Winterize backflow preventers – Most backflow thefts occur during the winter months when backflow preventers are not in use. The best prevention for theft is to properly winterize your backflow preventer and remove and store it in your garage or home during the winter months. Read more

Use an enclosure – Different types of enclosures are available to protect your backflow preventer by keeping it out of sight. Enclosures include lockable cages, full enclosures, and fake rocks.

Bear