Access New Payment Portal Here
New Payment Portal How-Tos
Step 1: Create a Profile
Step 2: Add an Account
Step 3: Add a Payment Method to Wallet
Step 4: Make a Payment
Step 5: Sign Up for Auto Pay
How to Edit or Remove a Payment Method in Wallet
How to Remove an Account in Customer Portal
How to Make a One-Time Payment
Utility Billing Rates are available on the City Fee Schedule.
Information for New Customers
Application For Services
Estimated Utility Service Request
Termination of Utility Service Request Form
Temporary Suspension of South Jordan Utility Services
Occupant Billing Request Form
Property Management Bill Copy Request
Update Utility Account Contact Information
New Dog License Application
Commercial / Construction Applications
Commercial Meter Connection (construction)
Residential Meter Connection (construction)
Commercial Water Application
Sewer service for South Jordan City is provided by the South Valley Sewer District. For questions concerning sewer connections please call 801-571-1166.
View Garbage Collection Information
View my water use
Billing statements are prepared and mailed by utility billing each month. Water users are billed for water used during the previous month.
Payments not received by due date listed on the bill are considered late and a late charge will be assessed at 5% per month or $.50 whichever is larger.
The City reads all meters monthly. While the City reviews all reads before billing, it is important for the customer to review their bill each month and contact the City if there is a billing error.
Water bills are considered delinquent if unpaid for 60 days. Water bills which are 60 days overdue, and are at least $40 outstanding, will result in water service discontinuation. To re-establish service, the customer must pay the outstanding account in full, including a $75 reconnection fee.
A $20 service charge will be added to the water user’s account for all returned checks. If the check was used to pay a delinquent account, a 10-day shutoff notice will be sent and payment will be accepted only by cash, credit card or money order.
If you are moving, you must notify Water Department at least 48 hours prior to discontinuing service so the final meter reading can be recorded. Click here to fill out a Termination of Utility Service Request Form. Payment of the final bill will be due no later than the 20th of the following month.
The City uses Express Recovery Services as their external collections agency. They can be reached at 801-486-4182.
Some subdivisions have secondary water available to use. The charge for secondary water can be found on our fee schedule. This is a flat fee and is charged year-round.
Storm Water Fees
Storm water fees can be found here. This funding is necessary in order to comply with the clean water act and the Storm Water Phase II final rule.
Click here for more information on storm water.
M-TH, 8:00 a.m. – 6:00 p.m., Fri. 8:00 a.m. – Noon (except holidays), or email us at email@example.com