Pay Utility Bills – South Jordan

Welcome to the City of South Jordan’s new online payment portal that launched for resident use January 6, 2020. Some of the highlights of the new portal are:

  • New user-friendly interface
  • The ability to choose any method of payment (credit card, checking/savings or auto-pay)
  • The ability to select your payment date for any day (verses a set day each month)
  • One-time payment option without creating a login
  • After hours pay by phone
  • Paperless billing

All December billing statements will be mailed, which means no emailed statements will be sent. You will be able to view or print this statement in the new portal. Due to this upgrade you will be required to create a new username and password as well as re-sign up for paperless billing, and auto pay (no auto-payments will process from the old system after December 2019).

How To Set Up Your New Paymentus Account

Access New Payment Portal Here

New Payment Portal How-Tos

Step 1: Create a Profile
Step 2: Add an Account
Step 3: Add a Payment Method to Wallet
Step 4: Make a Payment
Step 5: Sign Up for Auto Pay

Utility Billing Rates are available on the City Fee Schedule.

Information for New Customers

Budget Billing

Online Applications

Application For Services
Estimated Utility Service Request
Termination of Utility Service Request Form
Temporary Suspension of South Jordan Utility Services
Occupant Billing Request Form
Update Utility Account Contact Information
New Dog License Application

Commercial / Construction Applications

Commercial Meter Connection (construction)
Residential Meter Connection (construction)
Commercial Water Application

Sewer service

Sewer service for South Jordan City is provided by the South Valley Sewer District. For questions concerning sewer connections please call 801-571-1166.

Garbage Collection

View Garbage Collection Information

Water

View my water use

Billing statements are prepared and mailed by utility billing each month. Water users are billed for water used during the previous month.

Payments not received by due date listed on the bill are considered late and a late charge will be assessed at 5% per month or $.50 whichever is larger.

Meter Readings

The City reads all meters monthly. While the City reviews all reads before billing, it is important for the customer to review their bill each month and contact the City if there is a billing error.

Delinquent Accounts

Water bills are considered delinquent if unpaid for 60 days. Water bills which are 60 days overdue, and are at least $40 outstanding, will result in water service discontinuation. To re-establish service, the customer must pay the outstanding account in full, including a $75 reconnection fee.

Returned Checks

A $20 service charge will be added to the water user’s account for all returned checks. If the check was used to pay a delinquent account, a 10-day shutoff notice will be sent and payment will be accepted only by cash, credit card or money order.

Discontinuing Services

If you are moving, you must notify Water Department at least 48 hours prior to discontinuing service so the final meter reading can be recorded. Click here to fill out a Termination of Utility Service Request Form. Payment of the final bill will be due no later than the 20th of the following month.

Collection

The City uses Express Recovery Services as their external collections agency. They can be reached at 801-486-4182.

Secondary Water

Some subdivisions have secondary water available to use. The charge for secondary water can be found on our fee schedule. This is a flat fee and is charged year-round.

Storm Water Fees

Storm water fees can be found here. This funding is necessary in order to comply with the clean water act and the Storm Water Phase II final rule.

Click here for more information on storm water.

Questions?

Call 801-446-HELP,
M-TH, 8:00 a.m. – 6:00 p.m., Fri. 8:00 a.m. – Noon (except holidays), or email us at billing@sjc.utah.gov